Frequently Asked Questions.
What to expect from BanUnban, including pricing, account security, and the limits of platform assistance.
Before you get started
Can you help recover a disabled Instagram or Facebook account?
We assist with eligible suspended, disabled, and compromised accounts. The available options depend on the platform, the restriction, and the account’s circumstances.
Is account recovery guaranteed?
No legitimate provider can guarantee a platform’s final decision. We assess each case, explain the available options, and help pursue the appropriate processes.
How much do your services cost?
Pricing depends on the service and complexity of your request. We provide an individual quote after reviewing the details, with the scope and applicable terms explained before work begins.
How long does the process take?
Timelines vary based on the platform, the issue, and the review process. We provide an estimate where possible and keep you updated as the case develops.
Can you help with fake or impersonation accounts?
Yes. We assist with documenting impersonation, fraudulent activity, and other eligible platform violations for appropriate reporting and review.
Can you help me get an Instagram username?
We can assess potential claiming options, depending on the username’s circumstances, your eligibility, and the platform’s policies. An inactive account alone does not guarantee a claim.
Will I need to share my password?
No. Never share your passwords, recovery codes, or one-time authentication codes with us. If identity verification is needed, use the platform’s official verification channel.
Can you help remove negative articles or reviews?
We assess harmful articles, reviews, and other online content, gather supporting evidence, and pursue eligible correction or removal requests. Negative sentiment alone does not guarantee removal.
Are you affiliated with Meta or Instagram?
We operate independently and are not affiliated with or endorsed by Meta, Instagram, or Facebook.